Returns & Refunds

1. Our promise

Fabazar wants you to receive the correct product in good condition. If something goes wrong with delivery or product quality, we’ll help resolve it under this policy.

2. What you can return / claim

You may request a return, replacement, or refund when:

• The product arrives damaged or broken
• You received the wrong item or wrong variant (size/color/model)
• The product is defective or not working as described on arrival
• Important parts / accessories shown in the listing are missing

Claims should be raised within 48 hours of delivery with clear proof (photos or a short unboxing video).

3. What is not returnable

• Change of mind / ordered by mistake (generally not accepted)
• Used, washed, altered, or damaged-by-customer products
• Products returned without original packaging, tags, free gifts, or accessories
• Hygiene-sensitive items once opened/used (where applicable)
• Clearance / final-sale items marked as non-returnable on the product page
• Issues reported after the 48-hour claim window without a valid reason

If you are unsure whether an item qualifies, message us on WhatsApp before returning anything.

4. How to start a return or refund

1. Message us on WhatsApp at 03241297101 or use Lodge Your Complaint
2. Share your order number, product name, and issue
3. Attach clear photos and preferably a short unboxing video
4. Keep the product unused with all packaging until we confirm next steps
5. Our team reviews the case (usually within 24–48 hours on working days) and tells you whether we will replace, refund, or need a return pickup / drop-off

Please do not send the product back on your own until Fabazar confirms the return method. Unauthorized returns may not be accepted.

5. Return shipping in Pakistan

• If the issue is our fault (wrong / damaged / defective item), Fabazar covers return courier charges after approval
• We may arrange a reverse pickup via TCS / Leopard where available, or share a return label / drop-off instruction
• If a return is not approved (for example change of mind), return shipping is the customer’s responsibility if a return is still accepted as a goodwill exception

6. Replacements

• Approved cases are preferably resolved with a replacement of the same product
• If stock is unavailable, we may offer an exchange for a similar product or a refund
• Replacement delivery follows normal shipping timelines after the return is received/verified (or immediately if a return is not required)

7. Refunds (Pakistan methods)

Once a refund is approved and the returned product (if required) is verified:

• Bank transfer to your Pakistani bank account
• JazzCash
• Easypaisa

We’ll ask for the account title, bank/JazzCash/Easypaisa number, and related details on WhatsApp. Refunds are typically processed within 3–7 working days after approval (bank/wallet posting times may vary).

For Cash on Delivery orders, refunds are sent through one of the methods above — there is no cash reverse-COD refund at the door unless we specifically arrange it.

8. Order cancellation

• You can request cancellation on WhatsApp before the order is shipped
• Once the parcel is with the courier, cancellation may not be possible; you can refuse delivery (courier rules apply) or contact us for guidance
• Frequent fake orders or refusals may affect future COD eligibility

9. Tips for a smooth claim

• Record a quick unboxing video for valuable or fragile items
• Do not discard the outer carton, invoice slip, or accessories
• Share your tracking ID if the issue is delivery-related
• Use the same WhatsApp number used on the order when possible

10. Contact

• WhatsApp: 03241297101
• Email: support@fabazar.store
• Complaint form: Lodge Your Complaint
• Support hours: 11 AM – 7 PM (PKT), Monday–Saturday