Frequently Asked Questions
Quick answers about shopping with Fabazar — COD, delivery, tracking, and returns across Pakistan.
What kind of products does Fabazar sell?
Fabazar offers trending products, everyday essentials, gadgets, home finds, and great-value picks curated for shoppers across Pakistan. We focus on useful products at competitive prices.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on eligible orders across Pakistan, so you can pay when your parcel arrives.
What payment methods do you accept?
We currently support:
- Cash on Delivery (COD)
- Online checkout payment methods enabled on Fabazar at the time of purchase
Is it safe to order online from Fabazar?
Yes. Fabazar uses Shopify’s secure checkout. We protect your order details and never ask for OTPs, card PINs, or payments outside official Fabazar channels.
How long does delivery take?
Most orders arrive in about 2–5 working days in major cities and 3–7 working days in other areas. Timelines can vary during holidays, weather issues, high order volume, or courier delays. Full details are on our Shipping Information page.
Do you deliver all over Pakistan?
Yes. We deliver nationwide across Pakistan through trusted courier partners.
Which courier services do you use?
We ship with reliable Pakistan couriers such as TCS and Leopard Courier, depending on your city and order.
How can I track my order?
Once your order ships, we share your tracking ID. Open Track Order, choose TCS or Leopard, enter your tracking ID, and check live status.
What if my order is delayed?
Delays can happen due to weather, courier backlog, or peak seasons. Message us on WhatsApp at 03241297101 or email support@fabazar.store with your order number and we will help quickly.
What is your return policy?
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos or a short unboxing video. Approved cases may be replaced or refunded via bank transfer, JazzCash, or Easypaisa. Read the full Returns & Refunds policy.
Can I return a product if I don’t like it?
Change-of-mind returns are generally not accepted for hygiene and quality-control reasons, unless the product is defective, damaged, or incorrect.
What should I do if I receive a damaged product?
Contact Fabazar support within 48 hours. Share:
- Your order number
- Photos/video of the damage
- Packaging photos if available
If approved and a replacement is unavailable, we may refund via bank transfer, Easypaisa, or JazzCash after verification.
You can also use our Lodge Your Complaint page.
Are your products good quality?
We carefully select products for value, usefulness, and quality before listing them on Fabazar. If anything arrives wrong, our support team will help resolve it.
Do you have a physical outlet?
Fabazar currently operates online so we can offer better prices, wider selection, and nationwide delivery.
How can I contact Fabazar customer support?
WhatsApp: 03241297101
Email: support@fabazar.store
Support hours: 11 AM – 7 PM (PKT), Monday–Saturday. Replies may take longer on holidays or during high order volume.
Still need help?
Our team is happy to assist with orders, tracking, and product questions.